Shipping Policy
LUNA DIAMONDS SHIPPING DETAILS
- LUNA DIAMONDS offers FREE SHIPPING to its Customers across India.
- LUNA DIAMONDS offers International Shipping to its Customers
- LUNA DIAMONDS makes all of its jewellery on order; time from order to delivery is normally 10 - 15 Days. Occasionally, it may vary due to complexity which will be communicated in advance to customers
- LUNA DIAMONDS Provide FREE DELIVERY on All Items within India. Shipping time is 24-48 hours in Metro cities for "Available in Stock Items"
- All Shipments will be Processed once the Full Payment is Received
- LUNA DIAMONDS will inform its Customers once the Order is Shipped. You shall be notified if there is any Change in the Delivery Time
- At LUNA DIAMONDS, we understand that Jewellery is Gifted on a Special Occasion or as a Surprise. Please let us know in Advance to Maintain your Surprise
- For Logistics & Insurance Purposes, Our Team will Reach out to Request an Identity proof of Person/s who will be likely to Receive the Parcel. Our Logistics Partner will hand over the Parcel only to these Specified Person/s
- All LUNA DIAMONDS Products would be Insured during the Transit
- In an uneventfully Rare Occasion, if your Shipment is tampered or lost, you must report to LUNA DIAMONDS immediately
- We cannot Re-route the Shipment once it is Shipped from LUNA DIAMONDS
- LUNA DIAMONDS charges a Nominal Shipping Charge of 2% of the Product or the Actual Shipping Cost charged by the Logistics Partner whichever is lower for any Product Returned
International Shipment Policy
- For International Orders, the Transit Timeline would be 7- 10 Working Days
- For New Product, We take 7 – 10 Days to make
- International Shipments are Non - Refundable & Non - Returnable
- Once the Product is Sold & Delivered it is not Serviceable
- The Package is Secured and Insured
- International Orders are Shipped by DHL, FEDEX, and ARAMEX
- Custom duty will be Calculated as per the Country
- Any further Questions about Shipping, Please reach out to us at – support@luna.diamonds